Question 1

How soon should I place my order?

Accepted Answer

We recommend placing your order as soon as possible to ensure we can fulfill all requests promptly.

Question 2

Do you offer delivery?

Accepted Answer

Yes, we provide delivery services for a fee.

Question 3

Can I pick up?

Accepted Answer

Unfortunately, at this time, we do not offer a pick-up option. We exclusively provide delivery. Please check back for any future updates.

Question 4

Do you offer customization?

Accepted Answer

Absolutely, we specialize in customizing balloons to suit your theme or can incorporate your logo into the design.

Question 5

Do you travel?

Accepted Answer

Yes, we are available to travel to any location; however, fees may apply.

Question 6

How do I place an order or hire you for my event?

Accepted Answer

Please submit an inquiry form on our website with as many details as possible. We'll reach out to discuss your event and decor ideas, provide an estimate, and upon approval, send an invoice. A 50% deposit is required to secure the booking, with the remainder due a week before your event.

Question 7

Can you inflate balloons I previously purchased or use them in the installation?

Accepted Answer

No, we exclusively use balloons sourced from our wholesalers.

Question 8

Can I cancel my order or installation?

Accepted Answer

Once payment is made, refunds are not possible. In case of event postponement, we'll do our best to accommodate based on availability. Please inform us of any changes as soon as possible.

Question 9

Do you come back to remove/take down an installation?

Accepted Answer

If you've rented a backdrop or prop from us, we typically handle the strike down. For installations without rented items, we offer strike services for an additional fee.

Question 10

What additional fees may apply?

Accepted Answer

Various fees may apply, including delivery, installation, late-night, rush, strike, and venue walkthrough fees.

Question 11

Do you offer consultations?

Accepted Answer

Yes, while our primary mode of communication is via email, we can arrange a phone consultation to discuss event details.

Question 12

Do you offer venue walkthroughs?

Accepted Answer

Yes, we provide venue walkthrough services for an additional fee.

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