We recommend placing your order as soon as possible to ensure we can fulfill all requests promptly.

Yes, we provide delivery services for a fee.

Unfortunately, at this time, we do not offer a pick-up option. We exclusively provide delivery. Please check back for any future updates.

Absolutely, we specialize in customizing balloons to suit your theme or can incorporate your logo into the design.

Yes, we are available to travel to any location; however, fees may apply.

Please submit an inquiry form on our website with as many details as possible. We'll reach out to discuss your event and decor ideas, provide an estimate, and upon approval, send an invoice. A 50% deposit is required to secure the booking, with the remainder due a week before your event.

No, we exclusively use balloons sourced from our wholesalers.

Once payment is made, refunds are not possible. In case of event postponement, we'll do our best to accommodate based on availability. Please inform us of any changes as soon as possible.

If you've rented a backdrop or prop from us, we typically handle the strike down. For installations without rented items, we offer strike services for an additional fee.

Various fees may apply, including delivery, installation, late-night, rush, strike, and venue walkthrough fees.

Yes, while our primary mode of communication is via email, we can arrange a phone consultation to discuss event details.

Yes, we provide venue walkthrough services for an additional fee.